Accessibility

Network accessibility

In addition to various programmes to improve the accessibility of the bus, tram and RER networks for persons in wheelchairs, which have provided them greater autonomy, numerous other improvements have been made to facilitate public transport for persons with reduced mobility, including the partially or severely sight impaired, hearing impaired and mentally impaired, as well as seniors and little people.

I travel by RER

Thanks to an accessibility programme launched in 1992, 63 RER A and B stations are accessible for persons with reduced mobility at year-end 2016. The programme includes the installation of elevators and wide-access gates at the ticket gates, as well as special training for staff accompanying persons with reduced mobility. 

90% of RER stations are equipped with motorised, wide-access ticket gates. Passengers in wheelchairs and those with strollers or baggage can use these gates to validate their transport passes and access the platforms.
For passengers in wheelchairs, trains can be accessed from the platforms using a mobile gangway that is set up by RATP staff. Passengers must request this service on entering the station. This equipment allows passengers in wheelchairs to get on and off trains using the door located behind the driver.
Passengers indicate their destination to staff, who notify the station so that the same type of service can be set up on their arrival.
Since December 2002, all of the new Paris transport maps indicate which RER stations are accessible for persons with reduced mobility. These maps have a neutral background, which makes them easier to read for the sight impaired. These maps are available from RATP staff in the stations and from RATP’s accessibility service.

On line maps, the stations that are accessible for persons with reduced mobility are marked with a wheelchair symbol picto.

For more information :

RER

List of accessible RER stations

Plan RER A accessPlan RER B access

I travel by metro

For more than 15 years, RATP has engaged in improving the accessibility of its transport networks for persons with reduced mobility, including those with partial or severe sight or hearing impairments; passengers in wheelchairs; seniors and fragile persons; passengers with luggage and those accompanying small children. 

Since year-end 2009, the entire M14 has been effectively accessible for passengers in wheelchairs.
The Equisens project aims to improve safety for persons with reduced mobility, notably for the sight impaired. The 3,540 staircases in the metro and RER networks now comply with accessibility regulations thanks to the installation of tactile warning strips on each landing and stair nose as well as on risers to provide better visual contrast.
As part of this vast project to improve accessibility for the sight impaired, sound beacons will be installed to help them locate the entryways to metro and RER stations as well the main services on offer (information desk to speak with staff; vending machines equipped with a vocal interface).

For more information :

métro

list of accessible subway stations

L'ensemble de ces stations bénéficient d'ascenseurs et passages de contrôle élargis en libre-service.

  • Bercy metro metro 
  • Bibliothèque François Mitterand metro metro 
  • Châtelet metro metro 
  • Cour saint-Emilion metro metro 
  • Gare de Lyon metro metro 
  • Madeleine metro metro 
  • Olympiades metro metro 
  • Pyramides metro metro 
  • Saint-Lazare metro metro 

I travel by bus

All Paris bus lines are accessible for persons in wheelchairs. Bus stops have been adapted to be wheelchair friendly, with raised sidewalks and boarding areas that have been cleared of obstacles. On average, 90% of bus stops allow for passengers in wheelchairs to board or disembark using the bus platform lifts. In the suburbs, more than 170 bus lines are accessible for persons in wheelchairs. And as road improvement work is pursued under the direction of local governments, the accessibility of suburban bus lines continues to be improved.

Of the 4,500 buses: 100% have an automatic ramp, 98% provide audio announcements (more than half of which comply with 3 May 2007 regulations), and 96% display visual announcements

For more information :

I travel by bus (for seniors):

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I travel by bus (for passengers in wheelchairs):

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List of accessible Paris bus lines

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Les arrêts actuellement non-accessibles aux personnes utilisatrices de fauteuil roulant sont indiqués par le pictogramme picto access 

List of accessible suburban bus lines

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Et aussi :

Les arrêts actuellement non-accessibles aux personnes utilisatrices de fauteuil roulant sont indiqués par le pictogramme picto access 

List of accessible Noctilien lines

noctilien noctilien noctilien noctilien noctilien noctilien noctilien noctilien noctilien noctilien noctilien noctilien  

Les arrêts actuellement non-accessibles aux personnes utilisatrices de fauteuil roulant sont indiqués par le pictogramme Picto accessibilité

I travel by tramway

The platforms of all the tramway stations are accessible for persons in wheelchairs. The T1, T2, T3a, T3b and T5 all use low-floor trams that are level with the platforms.

The platforms accessible from the trams are marked with a pictogram (image), enabling persons in wheelchairs to travel fully autonomously.
The T3 extensions (T3a and T3b) will increase the travel options of persons in wheelchairs since all connections with suburban lines serving the Paris perimeter will be adapted at the same time.

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Please share your opinion with us

For the past 6 years, RATP and its partners (APF Ile-de-France, AFM, Jaccede.com, Mobile en Ville) have conducted an annual passenger satisfaction survey of bus and RER passengers in wheelchairs.

How to participate?
Return the completed survey form. Download it by clicking on the following image.

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Results of the latest passenger satisfaction survey:
Doesn't exist.

You encountered a problem while travelling. Please feel free to share your comments with us using the form provided for this purpose.
Download the obstacle report form (.pdf - 130 Ko)

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